Andy’s Dad originally founded the company back in 1979 as a retail print lab in the community, and Andy would often help out as he was growing up. He literally learned the business from the ground up! In 2009, Andy took the helm and officially launched GTA Imaging, which became a trade-only lab for professional photographers in Canada. Since then, the business had grown from the small retail location on Keele Street, to a family-oriented business that employs almost 20 people. GTA Imaging is a one-stop Canadian solution for printed products. Sourcing Canadian suppliers is important to Andy and he endeavours to create long-term relationships with those suppliers as well as the customers of GTA.
“We care about our client’s success and feel that our clients are an extension of our family.”
Andy’s favourite product is the Presentation Box. It is a product that has so many different uses! Because it can be customized to suit the client’s need, it can hold albums, matted prints, loose prints as well as other items. It can be made with any one of the various materials we have in stock, as well as embossed or laser engraved. It truly compliments our customers’ product menus for their clients.
Andy's Favourite Product
Customer Service Manager
Patricia has been with the GTA family since she was 16. Having learned all aspects of the business, her current role is to assist all customers with any questions or concerns they may have. This could include helping customers choose products, file preparation, ROES issues, and much more. She also provides support to all departments within the company.
“We care very much about our customers' success. We will go out of our way to find solutions for our photographers. We have assisted so many over the years, that it helps us understand client concerns and find a solution that works for everyone.”
Patricia's tip for Photographers: In-Person Sales is important. Show case your work well and you will sell!
Patricia’s favourite product are prints; not just prints but BIG prints! Every photographer should show at least one giant print to the clients. It shows a photographer’s client that they value their work and their business.
Patricia’s Favourite Product
Customer Service (Shipping & Billing)
Jennifer works with Patricia and Clara in our Customer Service department. She has been with GTA since 2011 and handles inquiries regarding shipping and invoicing. She also provides support to Patricia and Clara and helps to keep the production flowing from the time it comes in through ROES, to the time it goes out the door to our customers.
“GTA is a small company that is growing. As our customers’ businesses grow, we are here to support their growth. Every customer has their own story and we do our best to learn and understand that story.”
Jennifer’s favourite product is the Standout. It is a lovely showpiece that is hand-crafted in Canada with hand-painted edges. It is a lovely piece for our customers’ product menu!
Jennifer's Favourite Product
Customer Service (Billing)
Clara has worked with GTA on a full-time basis since 2002. As part of the Customer Service team, she handles customer invoicing and related paperwork. She also helps out Patricia and Jennifer when needed.
“Working for GTA is wonderful because it is a family-oriented environment, and our customers are our extended family. We have a lot of long-term customers, and it is always nice to see them when they come in to pick up their products!”
Clara’s tip for Photographers:
To have your questions prepared when you call or email. Know your customer number, and feel free to call the lab if you have a question or a concern. We are more than happy to help you out.
Clara’s favourite product is our Canvas. Bigger is better, Clara says!
Clara's Favourite Product
Mike is our Press Operator, Designer and Webmaster. He has been with GTA since 2005, originally working at the Keele Street retail location. Mike handles all aspects press production, such as setting up files, ensuring bleeds are correct, running the press, and finishing the end product.
“GTA cares about our customers because they are a part of our extended family. We strive to offer the highest quality products in the Canadian marketplace.”
Mike’s tip for Photographers: Attend workshops and learn as much as you can. This is a fast-paced and changing industry. Photographers need to keep up with the changes to ensure their longevity and success.
Mike’s favourite products are the Avenue Book and Acrylic prints!